Thursday, March 18, 2010

Automated voice systems ..... grr

My hubbahubby is flying to CA tonight to visit his brother and to pick up a car that his brother has given to us as a gift. This morning he asked me to call the airlines to make sure he could actually carry on the new license plates for the car since he was only taking one carry-on luggage and his laptop. Being the loving wife that I am I jumped right in a called the 1-800 # to the airline.

Computer voice: Welcome to our automated voice system. Please choose from the following list. Say Tickets for tickets, say Mileage for flyer miles, say more options for more options.
Me: More options
It: I'm sorry I did not understand you.
Me: Ugh
It: I'm sorry I did not understand you.
Me. MORE OPTIONS
It: I'm sorry I did not understand you.
Me. Operator.
It: Did you say more options?
Me: Yes
It: I'm sorry I did not understand you.
Me: Operator
It: Did you wish to speak to an Operator?
Me: (finally) Yes
It: I'm sorry I did not understand you.
Me: O-P-E-R-A-T-O-R!
It: Did you wish to speak to an Operator
Me: YES, you piece of .......
It: To make sure I connect you to the correct Operator do you wish to speak to a Representative about flights within the USA?
Me: Yes
It: Thank you, I will now connect you to an International Flight Representative
Me: ARGHHHHHHHHHHHHHHHHHHHH!

3 comments:

Georgina said...

That's hilarious. I've had several experiences like that with other companies and like you, have gotten the same results or lack of. I often wonder if there's someone listening in to all that frustration and recording it for the Comedy Channel!! LOL

Dede said...

Oh I so feel your frustration! My voice is not good and for me to even think about these automated voice systems just makes me crazy. Your day can only get better after a start like this.

(((HUGS)))

Sue said...

Oh my....I feel for you! I admit I did laugh at this though, having been in the same spot myself on several occasions. I find sometimes just
pressing 0 will give you a human voice. It is beyond frustrating.

Sue:)

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